Shipping & returns
Shipping
Free, insured, on every order
Shipping is free on all orders, and every piece leaves fully insured for its full value — signature required, tracked door to door. Nothing is left on a doorstep.
Express delivery
Two-day express shipping is available on every order.
Timing
- Ready to Gift pieces — ship within 1–2 business days
- Made to order — 3 to 5 weeks
- Bespoke — 6 to 10 weeks
- Transit — 2 days express, once shipped
Need it for a specific date?
Reach out before you order. Birthdays, anniversaries, a proposal you've already booked the restaurant for — tell me the date and I'll tell you honestly whether it's achievable. If it's tight, there's often more I can do than you'd expect, but only if I know early.
Miami pickup
Local? Collect from my showroom by appointment instead. It's also the nicest way to receive a piece — I'd rather hand you the box than post it.
Discreet delivery
Planning a surprise? Say so when you order. I'll use unbranded packaging, coordinate timing around you, and won't send anything that gives it away.
Returns
In-stock pieces — 14 days
Pieces bought from the collection can be returned within 14 days of delivery, unworn and in original condition with all documentation included.
Get in touch and I'll send insured return instructions. Please don't post a piece back without them — uninsured returns aren't covered.
Custom and bespoke pieces
Custom and bespoke pieces are non-refundable. They're eligible for exchange or store credit only.
They're made specifically for you — your stone, your setting, your size. That's exactly why you approve a detailed 3D render before anything is cut, so there are no surprises at the end.
Layaway
Layaway deposits are non-refundable and are available as store credit rather than a refund. Full terms are on the layaway page.
Resizing
Your first resize is complimentary on anything I make. Some settings — full eternity bands, certain pavé designs — can't be resized once made, and I'll always tell you before we go ahead rather than after.
If something arrives wrong
Contact me immediately and I'll make it right. A manufacturing fault is covered by your lifetime warranty and it's my problem to solve, not yours.