FAQ
Working together
How is a private jeweler different from a store?
There's no showroom floor and no sales team. You talk to me. I source your stone directly from cutters and dealers, and design the piece around what you actually want. The person who answers your first message is the person who hands you the finished ring.
Can we work together if I'm not in Miami?
Yes. My showroom is in Miami and I see clients there by appointment, and I also work with people all over the US by video — you'll see photos and renders at every stage.
What if I don't know what I want?
That's normal, and it's genuinely my job rather than yours. Send a screenshot you've saved, or just describe the person you're buying for and what they tend to wear. The enquiry form has an entire section you're welcome to skip.
Timing
How long will my piece take?
- Ready to Gift — ships in 1 to 2 business days
- Everything else in the collection — 7 to 10 days
- Custom and bespoke — 10 to 25 days, depending on the piece
I need it for a specific date. Can you do it?
I will do what I can to make it happen. Let me know the date and I'll take care of the rest.
If it's a rush, tell me and we'll talk it through so we can arrange something that works.
Do you offer payment plans?
Yes. My in-house layaway takes a 10% deposit to begin manufacturing, then $100 a month minimum, with up to 24 months to pay in full. No interest, no credit check. Full details on the layaway page.
Stones
Do you work with natural and lab-grown diamonds?
Both, plus colored gemstones. Neither is the "right" answer — it depends what matters to you. I'll walk you through the trade-off honestly rather than steering you toward one. There's a full comparison on the blog.
Are your diamonds certified?
Yes. All of my jewelry comes with a certificate of appraisal issued by an independent diamond lab.
Some individual pieces also come with a GIA or IGI certificate. Ask me for more info.
Can I use a stone I already own, or a family piece?
Yes. Send me photos and any paperwork you have. If it's an heirloom I'll tell you honestly whether it's better reset or left alone.
Sizing, shipping and after
What if I don't know the ring size?
There are several ways to find out, including a few that won't spoil a surprise — there's a full guide here. And your first resize is complimentary, so getting it slightly wrong isn't a problem.
How much is shipping?
Free on every order, fully insured, signature required. Two-day express is available.
Can I return something?
Eligible pieces can be returned within 14 days of delivery, unworn, unaltered and in original condition with all documentation included. Contact me first so I can authorize the return and send you a prepaid, insured label — a $65 return fee is deducted to cover it.
Custom, bespoke and personalized pieces are not eligible for a refund, but eligible pieces may be returned for store credit or exchanged. Full terms on shipping & returns.
Do you offer a warranty?
Yes. Everything I make is covered by a lifetime manufacturing warranty — if a stone works loose from its setting, a prong fails, or a clasp gives out because of how the piece was made, I repair it at no cost, for as long as you own it. It doesn't cover routine cleaning, scheduled check-ups, or damage from wear and accident. Full terms here.
Can I see it before it's made?
Always. You approve a detailed 3D render of your exact piece before a single stone is set.
Still have a question?
Ask me directly — I answer my own messages.