Return Policy

At The Diamond Gal, your satisfaction is our highest priority. Every piece we create and curate is held to the highest standard of quality, and we stand behind every item we sell. 

Standard Items

We accept returns and exchanges on non-custom, ready-to-ship items within 14 days of delivery. To be eligible, items must be unworn and in their original condition. Once your return is received and inspected, a full refund will be issued to your original payment method.

 Custom & Personalized Pieces 

All custom-designed pieces and personalized items are final sale. Due to the bespoke nature of these orders, including hand-selected stones and made-to-order settings, we are unable to offer refunds on custom work.

However, we do offer a 14-day exchange period on custom pieces. If your custom ring requires a size adjustment or there is a craftsmanship concern, please contact us within 14 days of delivery, and we will work with you to find the best resolution.

Please note: Custom rings with client-selected stones are strictly final sale and not eligible for exchange.

 How to Initiate a Return or Exchange 

 Please contact us at info@thediamondgal.com before sending any item back, and we will provide you with return/exchange instructions.

Our Promise 

Policies exist to protect both parties - but they don't define how we operate. At The Diamond Gal, we are committed to making sure every client is completely satisfied with their experience. If something isn't right, please reach out. We are always here to listen and make it right.